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Questions to ask when selecting a chimney sweep:

Are you insured?

Professional chimney sweeps will carry the proper insurances to protect you and your home.

What, if any, certifications do you have?

Many professional chimney sweeps obtain certifications from organizations such as CSIA, CCP and NFI

How do you protect my home from messes?

Professional chimney sweeps will have clean drop-cloths/tarps, commerical soot-control vacuums, and other equipment to protect your home and belongings from messes.

Do you do an inspection of my chimney?

Professional chimney sweeps will inspect your chimney during the sweeping process. Inspections, play a vital role in maintaining your chimney and appliances. Tools such as mirrors, video cameras, flashlights, etc are used.

What type of paperwork will I receive?

A professinal chimney sweep will provide you with an invoice/receipt for the work completed, as well as documentation of the condition of the chimney.

What can I do if I have a problem with my cHIMNEY SWEEP?

Most of the time, just calling your chimney sweep and letting them know that you have a question or concern about the services preformed can provide a positive result for you and the chimney sweep.

"A professional chimney sweep will address your concern in a professional and timely manner."

If you questions or concerns are not addressed or resolved by the chimney sweep or their company you have a couple of options:

If your chimney sweep company is a member of The Pennsylvania Guild of Professional Chimney Sweeps, please feel free to contact the regional director for your area. For a list of regional directors click here.
If you feel you have been ripped off or mislead by a "chimney sweep", Contact the Pennsylvania Attorney General - Contractor Site. They can work on behalf of a resident to help prosecute shady contractors.