File a Complaint
If you were treated unprofessionally by any contractor, there are steps you should take.
Complaint About an Active Guild Member?
If your complaint is with an active Guild member company, please complete the form below with as much detail as possible. A member of the Guild board will review your complaint and follow up within 5–10 business days.
What to Do If You Have a Complaint
1. Gather Evidence
Collect all documentation related to the service — contracts, emails, text messages, and receipts. This evidence will be crucial for any legal or formal complaints.
2. Contact the Service Provider
Reach out to them directly and explain your concerns. It’s possible there might have been a misunderstanding — or an opportunity for resolution before you escalate.
3. File a Complaint with the PA Attorney General
If direct communication doesn’t work, you can file a complaint with the Pennsylvania Attorney General’s Office. They handle consumer protection issues and may assist in mediating the situation.
4. Report the Scam
Consider reporting the scam to the Federal Trade Commission (FTC) and the Better Business Bureau (BBB). This helps protect others from falling victim to similar scams. Additionally, sharing your experience across social media platforms can reduce this from happening to others.
5. Seek Legal Advice
If the amount you lost is significant, consulting with a lawyer might be a wise step. They can offer guidance based on Pennsylvania law and your specific situation.
6. Stay Informed
Keep yourself updated on common scams in your area to avoid future issues. Knowledge is power!
Certifications to Look For
Before hiring any chimney professional, ask about credentials from recognized industry organizations:
CSIA F.I.R.E. N.C.S.G. H.P.B.A.